VitaKart Return & Refund Policy
1. Overview & Our Commitment
We are committed to delivering 100% authentic health and wellness products. There are no third-party sellers on our platform. Every product is sourced directly and verified before dispatch.
By placing an order on VitaKart, you agree to this policy.
2. Return Eligibility
2.1 General Eligibility
- Return must be raised within 7 calendar days of delivery.
- Product must be unused and undamaged.
- Original packaging with seals intact.
- Invoice/proof of purchase required.
- Return request must be emailed to support.
2.2 Condition Check
Products showing signs of use, tampering, or missing parts will not be eligible for refund.
3. Non-Returnable & Non-Refundable Items
Returns are NOT accepted for personal preference, subjective experience, or clearly disclosed product information.
- Dislike of taste, smell or texture
- Individual health response
- Change of mind
- Free gifts or promotional items
- Individual items from combo pack
- Opened/broken seal (unless damaged on delivery)
- Digital products & gift cards
- Clearance / near-expiry sale items
4. 100% Authenticity Guarantee
- 100% genuine products
- No third-party marketplace sellers
- No counterfeit products
- Quality checks before dispatch
5. Near-Expiry Products & Clearance Sale
- Near-expiry items clearly labelled before purchase
- Discounted under Clearance Sale section
- Strictly non-returnable unless damaged or wrong item delivered
- Regular catalogue products always carry substantial shelf life
6. How to Initiate a Return
- Email: support@vitakart.in
- Subject: "Return Request – Order #[Order ID]"
- Include full name, order ID, product name, reason & photos
- Review within 2–3 business days
- Reverse pickup scheduled if approved
- Inspection & refund processed after verification
7. Damaged Packaging & Suspicious Deliveries
7.1 Damaged Package
DO NOT accept visibly damaged or tampered packages.
- Refuse delivery
- Take photos/video
- Notify support immediately
7.2 Marked Delivered but Not Received
- Notify within 24 hours
- Do not share OTP before verifying parcel
- Late reporting may affect resolution
8. Refund Process & Timeline
| Stage | Timeline |
|---|---|
| Return Request Review | 2–3 Business Days |
| Pickup & Transit | 3–7 Business Days |
| Warehouse Inspection | 1–2 Business Days |
| Refund Initiated | Within 7 Business Days |
| Credit to Account | 3–7 Business Days |
Refund Methods
- Card → Original Card
- UPI/Net Banking → Same Account
- Wallet → Same Wallet
- COD → NEFT/Bank Transfer
9. Valid Return Scenarios
| Valid Reasons | Not Valid Reasons |
|---|---|
| Wrong product delivered | Dislike of flavour |
| Physically damaged product | Change of mind |
| Missing product | Freebies |
| Manufacturing defect | Used or opened product |
| Expired at delivery | Clearance sale items |
10. Contact Us & Customer Support
Email: support@vitakart.in
Website: www.vitakart.in
Support Hours: Monday – Saturday, 10 AM – 6 PM IST
Response Time: 2–3 Business Days
11. Policy Updates & Amendments
VitaKart reserves the right to modify or update this policy at any time. The latest version will always be published on the website. Continued use of the platform constitutes acceptance of updates.
